Analyst I/II San Jose Fire Department Information Technology

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Job Description
Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at ****The San José Fire Department Information Technology Division is seeking to hire a qualified individual to fill Analyst I/II position. The Fire Department’s Information Technology Team supports 33 fire stations and 2 field offices, ensure availability and reliability of their critical software/hardware systems.
The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Analyst classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.  
Analyst I:  73,528.00 - 89,398.40
Analyst II: 80,246.40 - 97,531.20
The individual hired into this job classification is responsible for analytical work in areas including, but not limited to, response times, business process evaluation, recruitment, and budget. 
This position offers an exciting opportunity for the selected candidate to play a pivotal role in Fire IT. The employee is expected to assume a lead role for analytical functions along within the application group.  A high level of independence and job expertise are vital.  The employee in this position should be able to identify problems, research solutions, and provide recommendations with minimal guidance or supervision. 
Key responsibilities of this position include:
Prepare and send out periodic response time data/status reports to various user groups
Work with Fire IT customers and prepare business needs and work with programmers to prepare data and reports 
Work with application group and respond to public data requests 
Tracking the Fire IT budget. This includes billing, spending trends, and budget proposals
Supervising the administrative support functions 
Conferring with department management and attend high-level meetings
Under the direction of IT Manager participate in hiring processes, including proctoring tests and compiling results.
Other duties as assigned
Tasks assigned to the position necessitate an ability to maintain confidential information essential to the IT Division.  Outstanding customer service skills, both on the phone and in person, are required as the duties include working with staff from Fire IT and other Fire Department divisions, other City employees, as well as members of the public.  Strong skills in Microsoft Office programs, including Outlook, Word, Excel (including Pivot Tables), and using the internet for business communications and research are required. A high level of independence and job expertise are vital.  The employee in this position should be able to identify problems, research solutions, and provide recommendations with minimal guidance or supervision.  
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. 
Job Requirements
Minimum Qualifications:
Education:
A Bachelor's Degree from an accredited college or university.
Experience:
Analyst I: No experience is required.
Analyst II: Two (2) years of increasingly responsible professional staff analytic or administrative experience conducting studies, organizing and analyzing data, and preparing reports, recommendations, or conclusions for a functional area in budget, finance, grant administration, organizational analysis, general administration, or human resources.
Acceptable Substitution:
Experience as a Staff Specialist with the City of San José may be substituted for the education requirement on a year for year basis.
Licenses or Certificates:
Possession of a valid driver’s license is highly desirable.
Employment Eligibility:
  Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose
will NOT
sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.
Competencies
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include:
Job Expertise
– Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
Communication Skills
– Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
Computer Skills
– Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.
Teamwork & Interpersonal Skills
– Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
Analytical Thinking
– Approaching a problem or situation by using a logical, systematic, sequential approach. 
Customer Service
– Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.
Problem Solving
– Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
Flexibility
- Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment.
Selection Process
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process.  Additional phases of the selection process will consist of one or more interviews.
You will be prompted to answer the following job-specific questions during the online application process.  Please note that there is a 4,000-character limit, including spaces, for each text response. You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. 
Describe your experience, including your roles and responsibilities, with (1) analyzing data, (2) preparing reports, and (3) tracking budget?
Please describe the components and importance of good customer service; then, briefly describe your work-related Customer Service experience. Include an example of a situation where you provided good customer service.
The Analyst position is required to collect and analyze data on a daily basis. Describe your experience gathering and analyzing data for business process evaluations and reporting purposes.
Describe your proficiency (None, Beginner, Intermediate, Expert), and provide examples of how you have you used each of the following computer applications: Business Intelligence (BI), Microsoft Excel, Outlook, and Access. 
If you have questions about the duties of these positions, the selection or hiring processes, please contact Ellesia.Janto at ****
Base Pay
73,528
Job Address
San Jose
California
95113
United States
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About City of San Jose
SanJoseCA.gov is the City of San José’s public website, offering information for our community 24/7. The City of San José is a large organization offering a wide variety of services and programs, and the website is intended to make it easier to find information about these services online.
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