Desktop Support Specialist - Information Services Job

Profile

Job Title:
Desktop Support Specialist - Information Services
Job ID:
33655
Location:
Clear Lake
Business Unit:
CIOIS
Full/Part Time:
Full-Time (40 hours)
Regular/Temporary:
Regular

Min Qualifications
Associates degree or equivalent in related field and no experience required.

Job Description
Provides entry level, basic technical support of desktop computers, thin clients, applications, and related technology.

Work Schedule

M/f, 8-5 ; possible rotating shift work, weekends
Rebecca Sealy / Clear Lake Center

Salary Range
From $40,000.00 To $50,000.00 Annually

This position is a Band Code:
CS13.

Specific Job Related Duties
- Assist customers with IT related users in a Service Desk setting, troubleshooting issues and resolving where applicable remotely.
- Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC/Thin Client/MAC hardware, software, and equipment to ensure optimal workstation performance.
- Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems.
- Assist with the installation, configuration, and ongoing usability of desktop, laptops, MACs, peripheral equipment and software within established standards and guidelines.
- Troubleshoot trouble tickets to resolve basic technical problems with desktop computing equipment primarily over the phone.
- Provide customer assistance using Active Directory services and remote access tools.
- Assist with hardware troubleshooting on desktop computers, laptops, MACs and thin client computers.
- Adheres to internal controls and reporting structure.

Preferred Work Experience
- Desktop support experience on PCs with Windows operating systems required.
- Experienced with Wyse Terminals and Citrix Technology preferred.
- Macintosh experience.
- Previous experience in an IT Service Desk call center.
- Microsoft certifications - ex- MCP, MCSE, A , etc.

Equal Employment Opportunity
The University of Texas Medical Branch at Galveston is an equal opportunity, affirmative action institution which proudly values diversity. Candidates of all backgrounds are encouraged to apply.

Closing Statement

J2W:
DICE
Date:
Fri, 22 02 2013 00:00:00 GMT
University of Texas Medical Branch
Web: ****

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