Entry-Level Relocation Professional Job

Profile

Our rapidly growing client is seeking an ENTRY-LEVEL relocation professional who will be responsible for providing customer service, clerical and administrative support as well as coordinating shipments from different sales channels including consumer, military and/or corporate household goods shipments as well as office relocations and/or logistics shipments.
Responsibilities:
The relocation professional is responsible for:
Receiving, directing and relaying inbound calls and emails
Managing systems that manages leads and appointments received
Receiving booked orders from origin agents, salespersons and/or management and ensuring all necessary paperwork has been prepared and is signed by consumer or a purchase order/letter of authorization has been issued
Responding promptly to customer inquiries
Pricing local, long distance and international moving services or working with sales team to ensure proper pricing is in place
Obtaining and evaluating all relevant information to handle inquiries and complaints
Proactively contacting customers for updates throughout the entire relocation process and utilizing the software as designed
Communicating with transferees throughout the relocation process to ensure expectations are being met at each interval.
Setting up third-party vendors for services not performed
Coordinating and conveying customers' needs to dispatch and prepare job order paperwork
Reconciling completed paperwork and review for accuracy prior to sending to revenue accounting
Monitoring quality to ensure a smooth relocation process for our customers
Collecting credit card payments and recording ACH payments and checks
Maintaining strict confidentiality in performing the duties of the Relocation Coordinator, specifically related to prospects, customers, pricing, accounting and revenue information, etc.
Education Requirement:
Bachelor's degree (B. A.) from a four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience.
Must be proficient in the use of standard software packages, including Microsoft Excel, Microsoft Outlook, Microsoft Word and Access
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (**MEMBERS ONLY**SIGN UP NOW***.) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States for the past 31 years. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

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